Martin Chevrolet Buick GMC
Service Advisor
Reports to: Service Manager The service advisor accepts vehicles for service from customers, documenting the malfunctions. As shop foreman, he/she supervises the repairs performed on customer vehicles by the service technicians.
Qualifications
Licenses
Driver's License
Other Licenses
Specialized
Previous experience as an auto dealership Service Advisor
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Aptitude for working directly with customers Good written and oral communication skills Ability to move quickly around shop area to confer with employees and customers.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
ladders
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Schedule appointments with customers.
Greet customers on the service drive.
Write estimates and get approval from customers.
Write repair orders, giving a clear description of the problems.
Sell customers on needed service to their vehicles.
Dispatch repairs with clear instructions.
Make sure parts are ordered.
Explain repairs to customers.
Flag repair orders.
Meet with claims adjusters.
Keep customers informed as to expected time of completion.
Deliver completed vehicles to customers.
Help answer service direct phone lines.
Maintain membership in Chevrolet Council of Professional Service Advisors.
Working conditions: The service advisor must have the ability to move quickly to the customer's cars and inspect the vehicle to document problems. He or she moves throughout the dealership during the day, including service offices and shop, service drive, cashier window, main office, and parts department.
NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).